Privacy and Cookie Policy

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Privacy disclaimer

PRIVACY POLICY OF THE WEBSITE

With this information, made pursuant to art. 13 Regulation (EU 2016/679), the methods of management of the website www.resolvo.eu are described with reference to the processing of data of users who consult it. Following consultation of this site, or registration of Users on the site itself, data relating to identified or identifiable natural persons may in fact be processed.

Data controller

The data controller is Resolvo S.r.l, with registered office in via Bernardo Pasquini n. 6, 50127 Florence (P. IVA 05925020488).

The data controller can be contacted at the following e-mail address: postacert@pec.resolvo.eu

Type of data processed

The Data Controller collects the following data during navigation on its site:

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet. This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc..) and other parameters regarding the operating system and computer environment.

These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. This data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

Data provided voluntarily by the user

The data controller may collect the following personal data provided voluntarily by the user:

– the user’s first and last name;

– their email address

The collection may occur, for example, when the user contacts the data controller to obtain information with reference to services and/or products by filling out the contact form.

Purposes and legal bases of the treatment

The Company processes data to ensure that the site is updated and meets the needs of users; in addition, the company uses the data to ensure the security of the site and its users and to protect the rights and/or assets of the Company (legitimate interest).

Subject to the consent of the interested party, the Company uses the data to detect the user’s browsing behaviour, including by means of cookies (see in this regard the relevant paragraph), and the consequent possible profiling, i.e. the collection and processing of data relating to users, and their subsequent division into groups according to their behaviour (Statistics, display of content from external platforms, SPAM protection, TAG management).

For the purposes of contractual/pre-contractual activities, the Company processes data in order to respond to or satisfy a request made by the user via the contact form on the website. Providing data for this purpose is necessary and a refusal on the part of the user will make it impossible for the controller to perform its contractual obligations and provide the user with the services and information requested.

Finally, the Company processes user data in order to fulfil obligations arising from laws, regulations or EU legislation.

Recipients, duration and methods of treatment

The personal data of the users of the website are processed by the data controller, also with the help of external parties acting as web masters, or even third party technical service providers, postal couriers, hosting providers, IT companies, which may assume, depending on the circumstances, the role of external data controllers pursuant to Art. 28 EU Reg. 2016/679 or persons authorised to process data pursuant to Art. 29 EU Reg. 2016/679. Access to data is also allowed to categories of persons authorised by the data controller for data processing purposes (administrative staff, commercial & marketing staff, customer service, system administrators).

The updated list of authorised persons may be requested from the data controller.

This is without prejudice to the right of communication to third parties if the user has given specific and optional consent.

Cookie retention periods (in relation to the various types):

Technical cookies

1 Cookies acceptance Deleted after 7 days

Third party service cookies

  

Google Analytics https://policies.google.com/privacy?hl=it-IT 2 years
Google Analytics https://policies.google.com/privacy?hl=it-IT When closing the browser
Google Analytics https://policies.google.com/privacy?hl=it-IT 6 months
Google Analytics https://policies.google.com/privacy?hl=it-IT 2 years
Google Analytics https://policies.google.com/privacy?hl=it-IT 1 day
Google Analytics https://policies.google.com/privacy?hl=it-IT 10 minutes

The cookies listed in the table above may not always be all used on the site.

The data collected through the contact form will be kept by Resolvo S.r.l. for the time necessary to answer the questions asked by users, and the data controller undertakes to cancel personal data when they are no longer necessary for the above-mentioned purpose.

Any user data that is processed in order to comply with legal obligations will be kept for the time established by law in the competent jurisdiction.

Any financial information available to Resolvo S.r.l. shall be protected in accordance with the terms of this Privacy Policy.

Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorised access.

Transfer of data abroad

The personal data of users will be processed by the data controller within the territory of the European Union. If for technical and/or operational issues it becomes necessary to use subjects located outside the European Union, or it becomes necessary to transfer some of the collected data to technical systems and services managed in the cloud and located outside the European Union area, the processing will be regulated in accordance with the provisions of Chapter V of EU Reg. 2016/679 and authorised according to specific decisions of the European Union. All necessary precautions will, therefore, be taken in order to ensure the most complete protection of personal data by basing such transfer:

– On adequacy decisions of the third country recipients expressed by the European Commission;

– on adequate guarantees expressed by the third party recipient pursuant to art. 46 of the Regulation;

– on the adoption of corporate binding rules.

Rights of the user

With reference to the treatments described above, the user has the following rights.

Right of access.

The user has the right to ask the data controller at any time to confirm whether or not personal data concerning them is being processed and, if so, to know the personal data concerning them, pursuant to Art. 15 EU Reg. 2016/679.

Right of rectification.

The user has the right to obtain from the data controller the rectification of personal data concerning them and the integration of incomplete data, pursuant to art. 16 EU Reg. 2016/679.

Right to be forgotten.

The user has the right to the cancellation of data that are no longer necessary for the purpose for which they are processed, of those processed on the basis of their consent when the latter is revoked, of those unlawfully processed etc. To know the other cases in which they can obtain the cancellation, the user can refer to art. 17 EU Reg. 2016/679.

Right to limitation of processing.

The user has the right to obtain the limitation of the processing of their data right of limitation and / or opposition to the processing of data concerning them in case of inaccuracy of the same, unlawfulness of processing, prior opposition to processing by the person concerned, or in the cases described in art. 18 EU Reg. 2016/679.

Right to portability.

The user has the right to request and obtain from the data controller the personal data in a structured and machine-readable format, including for the purpose of communicating such data to another data controller, i.e. in the cases described by art. 20 EU Reg. 2016/679.

Right of opposition.

The user has the right to object to the processing of their personal data in the event of special situations concerning them, pursuant to Article 21 EU Reg. 2016/679.

Right of revocation.

The user, pursuant to art. 7 EU Reg. 2016/679, has the right to revoke consent at any time, limited to cases where processing is based on their consent for one or more specific purposes. The processing based on consent and carried out prior to the revocation of the same retains, however, its lawfulness.

If you believe that there has been a violation in the processing of your data, you may lodge a complaint with the Guarantor Authority for the processing of personal data (www.garanteprivacy.it).

The request for cancellation or opposition to the processing of data necessary for the execution of the contract may make it impossible for the data controller to fulfil it.

Communications

For any communication or request or to exercise their rights regarding the processing of personal data, the person concerned may contact the Data Controller by sending an e-mail to: postacert@pec.resolvo.eu

Cookie Policy

General information

Cookies are small text strings that sites visited by the user send to the user’s terminal (usually to the browser), where they are stored and then retransmitted to the same sites the next time the same user visits. By showing how users navigate the site, cookies assist the data controller in providing the service, providing information that makes the browsing experience easier and more efficient. For the completion of some purposes of installation of cookies, therefore, the consent of the user may be necessary. In the latter case, consent may be freely revoked by the user at any time by following the instructions below.

Types of cookies

The cookies that Resolvo S.r.l. sends to the user’s computer are divided into:

– technical cookies, used for the sole purpose of carrying out the transmission of a communication on an electronic communication network or to the extent strictly necessary for the provider of an information society service. Without the use of such cookies, some operations could not be carried out or would be more complex and/or less secure;

During browsing, the user may receive on their terminal, in addition to the so-called “first party cookies”, ie cookies set and managed by the operator of the site, also the so-called “third party cookies”, ie cookies that are sent from different websites or servers, set directly by managers of these websites and used for the purposes and in the manner defined by them.

Since most browsers are set to automatically accept cookies, the user is advised that it is possible to manage and deactivate cookies directly from the browser settings at the following links:

Or at www.youronlinechoices.com/it

Third party companies

Personal data is communicated to the third party companies listed below to use the following services:

– Google Analytics

The Site uses Google Analytics. This is a web analysis service provided by Google Inc. (“Google”) which uses cookies that are stored on the user’s computer to allow statistical analysis in aggregate form regarding the use of the website visited.

The data generated by Google Analytics, including through the use of IP addresses of users, are stored by Google as indicated in the information available at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

To consult the privacy policy of Google Inc. please refer to the following link: http://www.google.com/intl/en/analytics/privacyoverview.html

At the following link https://tools.google.com/dlpage/gaoptout?hl=it the browser add-on for the deactivation of Google Analytics is also made available by Google.

Withdrawal of consent to the use of cookies

The Website will keep track of the user’s consent(s) through a specific technical cookie, considered by the Privacy Guarantor to be a “not particularly invasive” tool. The user may deny their consent and/or modify their options regarding the use of cookies by this Website at any time, by accessing this Privacy Policy which is “linkable” from every page of this Website.

If consent has already been given but you want to change the cookie permissions, you must delete them through your browser (referred to in the links above, in the “Types of cookies” section) because otherwise those already installed will not be removed.

In particular, please note that it is not possible in any way to control the cookies of third parties, so if you have already given consent, you must proceed to delete cookies through the browser (dedicated section) or by asking the opt-out directly to third parties.

Given the objective complexity of identifying technologies based on cookies, the user is invited to contact the data controller if they want to receive any further information on the use of cookies.

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In order to offer the best online experience, new services that use cookies may be added to the portal. Moreover, the regulatory evolution concerning cookies and privacy will be constantly monitored, with consequent possible changes to these information sheets. With a view to keeping the information provided herein accurate and known, such updates and changes will be published on this or other pages of the portal.

With the cessation of the session, the user declares that they no longer have any claim to the management and presence of cookies relating to navigation on this portal.

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